Terms of Service

Last Updated: [Last Updated Date]

Welcome to DouxPaws. These Terms of Service govern your use of our website, products, and services.

By accessing our website or purchasing from us, you agree to these Terms.

1. Store Information

This website is operated by DPCorp under the brand name DouxPaws.

Throughout this website, “we,” “us,” and “our” refer to DouxPaws. “You” refers to the customer, visitor, or user of our website.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

✓ Use our website for fraud or illegal activity
✓ Attempt to interfere with website security
✓ Copy or misuse our content, images, branding, or product descriptions
✓ Submit false order information
✓ Abuse discounts, promotions, or return policies
✓ Attempt chargeback fraud or payment abuse

We reserve the right to refuse service, cancel orders, or restrict access if we believe there is misuse, fraud, or violation of these Terms.

3. Product Information

We do our best to provide accurate product descriptions, images, specifications, sizes, colors, and pricing.

However, product colors may appear slightly different depending on your screen, lighting, or device settings.

Product measurements may vary slightly due to manual measurement or supplier differences.

4. Product Availability

Products are subject to availability.

We may limit product quantities, discontinue products, or cancel orders if an item becomes unavailable.

If your order cannot be fulfilled, we will contact you and provide a refund for the unavailable item.

5. Pricing and Payment

All prices are listed in [Currency], unless stated otherwise.

We reserve the right to update prices, promotions, and product availability at any time without notice.

Payment must be completed before an order is processed.

6. Order Acceptance

Placing an order does not guarantee acceptance.

We may cancel or refuse an order if:

✓ Payment is declined
✓ Shipping information is incomplete or incorrect
✓ The product is unavailable
✓ Fraud or suspicious activity is detected
✓ There is a pricing, inventory, or listing error
✓ The order violates our policies

If we cancel an order after payment, we will refund the amount paid for the canceled item or order.

7. Shipping

Shipping times are estimates and may vary depending on processing time, carrier delays, product availability, holidays, weather, customs, or other events outside our control.

Please review our Shipping Policy before placing an order.

8. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Customers are responsible for return shipping costs unless otherwise required by law or unless the issue was caused by our error.

Original shipping fees are non-refundable.

9. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders lost, delayed, or delivered incorrectly due to customer-provided address errors.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for reshipping fees.

10. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us at info@douxpaws.com within 7 days of delivery with:

✓ Your order number
✓ Clear photos or videos of the item and packaging
✓ A description of the issue

We will review the issue and provide the best available resolution.

11. Personal Use Only

Our products are intended for personal household pet use unless otherwise stated.

You agree not to resell our products without written permission.

12. Pet Safety Disclaimer

DouxPaws products are designed for everyday pet care, comfort, grooming, walking, travel, or enrichment depending on the product type.

Always supervise pets when using toys, grooming tools, feeding products, travel accessories, or new pet items.

Stop using a product immediately if it becomes damaged or unsafe.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

13. Limitation of Liability

To the maximum extent permitted by law, DouxPaws is not responsible for indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.

Our maximum liability is limited to the amount paid for the product involved in the claim.

14. Website Content

All website content, including text, images, graphics, logos, product descriptions, layout, and branding, belongs to DouxPaws or its content providers.

You may not copy, reproduce, modify, sell, or use our content without permission.

15. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page with the revised date.

Continued use of our website means you accept the updated Terms.