Privacy Policy

Last Updated: [Last Updated Date]

This Privacy Policy explains how DouxPaws, operated by DPCorp, collects, uses, stores, and protects your personal information when you visit or make a purchase from douxpaws.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal information you provide:

✓ Name
✓ Email address
✓ Phone number
✓ Shipping address
✓ Billing address
✓ Order details
✓ Payment-related information
✓ Customer support messages

Automatically collected information:

✓ IP address
✓ Browser type
✓ Device type
✓ Pages visited
✓ Time spent on the website
✓ Referring website
✓ Cookies and tracking data

We collect only the information needed to process orders, improve our website, provide customer support, and operate our business.

2. How We Use Your Information

We may use your information to:

✓ Process and fulfill your orders
✓ Send order confirmations and shipping updates
✓ Provide customer support
✓ Respond to questions, returns, or order issues
✓ Improve our website and product selection
✓ Prevent fraud and unauthorized activity
✓ Send marketing emails, only where permitted
✓ Comply with legal, tax, and business requirements

We do not sell your personal information.

3. Payment Information

Payments are processed securely through third-party payment providers.

DouxPaws does not directly store your full credit card number or sensitive payment details.

Payment providers may collect and process your payment information according to their own privacy and security policies.

4. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our store, including:

✓ Payment processors
✓ Shipping carriers
✓ Order fulfillment partners
✓ Email marketing platforms
✓ Website analytics tools
✓ Customer support tools
✓ Fraud prevention services

These providers only receive the information needed to perform their services.

We may also share information if required by law, legal request, fraud investigation, or to protect our business rights.

5. Marketing Communications

With your permission, we may send emails about new products, offers, store updates, or pet care content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [Support Email].

6. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support advertising.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system is completely secure. By using our website, you understand that information shared online carries some level of risk.

8. Data Retention

We keep order and customer information only as long as needed for business, legal, tax, fraud prevention, and customer service purposes.

9. Your Rights

Depending on your location, you may have the right to:

✓ Access the personal information we hold about you
✓ Request correction of inaccurate information
✓ Request deletion of your information
✓ Opt out of certain marketing communications
✓ Ask questions about how your data is used

To submit a privacy request, contact us at douxpaws.com

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.